Terms of service

1. Acceptance and parties

This agreement is between Winning Sales, a Brazilian company that operates Milo at https://milo.winningsales.com.br, and the business that uses Milo, called the Customer here. Legal name: Winning Sales LTDA, Brazilian company registration (CNPJ) 54.144.552/0001-00.

Whoever creates an account or signs in to Milo declares that they have authority to accept these terms on behalf of the Customer. Each person who uses Milo for the Customer is a User and must also follow these terms.

If you do not agree with these terms, do not use Milo.

2. The service

Milo is an artificial intelligence assistant for marketing and sales. It learns the Customer's company context, answers requests, runs agents and generates texts, documents and analyses based on that context and on the materials the Customer brings.

We may improve, change or retire Milo features. If a change materially reduces what the Customer contracted, we will give notice in advance.

3. Account and access

You sign in to Milo by e-mail, with a 6-digit code or a sign-in link, or through a Google or Microsoft account. When you sign in with Google or Microsoft, we receive from the provider only your name, your e-mail and your profile picture. We never receive your password.

Each person belongs to one workspace of the Customer. The workspace admin can invite and remove teammates and is responsible for what the Users of the workspace do in Milo.

You must keep your e-mail and your provider account protected. Tell us if you suspect unauthorized access.

4. Free trial, plans and billing

Milo offers a 7-day free trial, no card required. When the trial ends, use continues only on the Pro plan.

The Pro plan costs R$ 150 per person per month, or R$ 1.350 per person per year. Billing is handled by Stripe, with a portal where the Customer sees invoices and updates the payment method. The number of people billed follows the number of workspace members.

We may change prices. We will give notice in advance, and the new price applies only from the billing cycle after the notice.

Prices do not include taxes the law assigns to the Customer.

5. Cancellation and refunds

The Customer can cancel at any time, through the billing portal or the settings. Access continues until the end of the period already paid, and there is no further charge after that.

We do not refund the period already paid, except where the law requires it, such as the 7-day right of withdrawal under the Brazilian Consumer Defense Code, when it applies.

6. Customer content and ownership

The Customer owns what it brings into Milo (company context, documents, connections, messages) and what Milo generates from it. We call all of this Customer Content.

The Customer grants Winning Sales a limited license to store, process and display Customer Content only to operate Milo, provide support and comply with the law.

Winning Sales may use anonymized or aggregated data, which identifies neither the Customer nor its Users, to improve Milo, including the AI models it uses. The Privacy Policy describes this use.

The Customer warrants that it has the right to use the content it brings into Milo and that bringing it does not violate any law or third-party right.

Milo, its brand, its code and its working models belong to Winning Sales. These terms do not transfer any of those rights to the Customer.

7. Acceptable use

When using Milo, the Customer and the Users may not:

• Use Milo for an unlawful purpose or to violate third-party rights
• Send spam or unsolicited messages with what Milo generates
• Bring into Milo content they have no right to use
• Extract data from Milo in an automated way (scraping)
• Reverse engineer, copy or attempt to access Milo's code
• Resell, sublicense or share Milo access with anyone who is not a workspace member
• Use Milo or its outputs at scale to build a competing product
• Attempt to bypass usage limits, security measures or the isolation between workspaces

8. Integrations and third-party services

The Customer may connect third-party systems to Milo, such as HubSpot, ActiveCampaign and Google Drive, through the connector provider StackOne. Connections are read-only and serve only to answer the Customer's requests.

Each connection is authorized by the admin or by the person and can be revoked at any time. When a person leaves a workspace, their personal connections are removed.

Third-party services have their own terms and policies. Winning Sales is not responsible for the operation, content or availability of those services.

9. AI outputs and no guarantees

Milo's outputs are generated by artificial intelligence models and may contain errors, inaccuracies or omissions. The Customer must review each output before using it.

The Customer is responsible for how it uses the outputs, including what it sends to customers, leads and the public.

Milo is provided as is. We do not guarantee commercial results, sales, conversions or any specific performance.

10. Confidentiality and data protection

We treat Customer Content as confidential. We access it only to operate Milo, provide support when the Customer asks, or comply with the law, and every operator access is logged.

How we handle personal data is described in the Privacy policy, which is part of these terms. For third-party data the Customer brings into Milo (for example, leads and contacts), the Customer is the controller and Winning Sales is the processor (LGPD "operador"), acting only on the Customer's instructions. The Customer warrants that it has a legal basis to process that data.

The Customer can view, edit and delete what Milo knows about the company, and each User can delete their own account at any time.

11. Availability and support

We work to keep Milo continuously available, but the service may be unavailable due to maintenance, provider failures or reasons beyond our control. We do not guarantee a specific availability level.

Support is provided on business days, on WhatsApp and by e-mail at suporte.milo@winningsales.com.br. The “Contact support” button in Milo opens both channels.

On the Pro plan, support replies on WhatsApp the same business day.

12. Limits of liability

Winning Sales's total liability to the Customer, for any reason related to these terms or to Milo, is limited to the amount the Customer paid for Milo in the 12 months before the event that gave rise to the claim.

Winning Sales is not liable for lost profits, loss of business, data loss caused by third parties or indirect damages, to the extent the law allows this exclusion.

These limits do not apply to what the law does not allow to be limited, such as liability for willful misconduct or for damages the law prohibits excluding.

13. Suspension and termination

We may suspend or terminate the access of a User or the Customer in case of a breach of these terms, a risk to the security of Milo or of other customers, or non-payment. Where possible, we will give notice first and time to fix the issue.

The Customer may end this agreement at any time by cancelling the plan. After termination, the Customer can delete the account, and Customer Content is deleted within the periods described in the Privacy policy.

14. Changes to these terms

We may update these terms when the product or the law changes. The date at the top shows the current version. If a change is material, we will notify you by e-mail or inside the product in advance. Continuing to use Milo after that means accepting the new terms.

These terms exist in Portuguese, English and Spanish. If the versions differ, the Portuguese version prevails.

15. Law and forum

These terms are governed by the laws of Brazil. The courts of the district where Winning Sales has its seat are chosen to resolve any dispute about them. Where the Brazilian Consumer Defense Code applies, the consumer's home forum is preserved.

16. Contact

Questions about these terms: suporte.milo@winningsales.com.br.